FAQ
Frequently asked questions about SwiftPay.
What is SwiftPay?
SwiftPay is a comprehensive e-payment platform offering payment processing, virtual and physical cards, smart analytics, and API integration services for businesses and individuals.
How do I create an account?
You can create an account by clicking the "Sign Up" button on our website. The registration process takes just a few minutes and requires basic personal or business information.
What payment methods do you support?
We support Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, SEPA transfers, SWIFT transfers, and more. We continuously add new payment methods to serve our global customer base.
Is my data secure?
Yes. We use bank-level encryption (256-bit SSL), PCI DSS Level 1 certified infrastructure, and comply with GDPR regulations. Your data is always protected.
What are the fees?
We offer transparent pricing with no hidden fees. Our Standard plan is free, and paid plans start at £9/month. Transaction fees vary by plan and are clearly displayed before you sign up.
How long does delivery take?
Virtual cards are issued instantly upon approval. Physical cards are delivered within 5-10 business days for standard delivery, or 2-3 business days for express delivery.
Do you offer customer support?
Yes, we offer 24/7 customer support via in-app chat and email at [email protected]. Premium and higher plans include priority support with faster response times.
Can I integrate SwiftPay with my existing systems?
Yes, we provide REST APIs, webhooks, and SDKs for seamless integration with your existing platforms, including Shopify, WooCommerce, and custom-built solutions.
How does a virtual card work?
A virtual card is a card number you use for online payments. You set the balance when you create the card, and you can freeze or close it in the app at any time.
Can I add more money to a card later?
No. A card is funded once, when you create it. When its balance is used up, create another card to add more funds.
Does my wallet pay for the amount on the card?
No. Your wallet pays the card fee and any plan price. The amount on the card is charged to your saved card when the card is created.